I normally don’t post personal stuff on my blog but since I am not on Facebook anymore, wanted to post this here for the benefit of friends and their friends and pretty much everyone else.
My mother, T M Leela was admitted to Yashomati Hospitals (UHID – 20341) on 18.02.2014 with a very low sodium level we detected in a another hospital (Sita Bhateja – Discharged her from there because of my displeasure with the administration) that morning. The physician doctor, Dr Ramya Raghavan admitted her to MICU immediately and suggested we need to get her sodium level back to normal.
My mother was better next morning and we discharged her on 19.02.2014. To my surprise, a lot of “routine tests” were conducted without really informing us including things like Liver Function Test and TSH. Whether routine or not, shouldn’t they be informing us before rather than give us a bill of around Rs. 19,000 for one night in the ICU? (The cost per night at their ICU is Rs. 6900). I am mentioning this point because those tests were conducted recently and I am certain something like TSH or LFT needn’t be repeated this quickly. We had just coughed up Rs. 25,000 at Sita Bhateja two days back. Anyway, thats the doctor’s call although I find it very fishy. My only argument here is informing us before hand.
I wouldn’t be surprised if I go there with muscle sprain, they take me to the ICU and put a pacemaker to the heart saying “we felt its better to do that also now as a routine process.” And proudly hand over bill of few lakhs.
But the biggest blunder came next. For the supposed TSH test conducted, they asked us to collect the report the next day. So, I went on 20.02.2014 around 12:45 PM and collected the report. Dr. Ramya had asked me to tell her the TSH value once I received the report. It was 5.66. After informing this to Dr Ramya over a call, she asked me to increase her eltroxin tablet from 25 mcg to 37.5 mcg, which we followed from 21.02.
I wanted to document every detail of my mother’s condition to make it easy for us to refer to the values as she’s suffering from depression and has other ailments (BP, Sugar, Thyroid and Cholesterol) for which she’s taking medicines. Strangely, I found her T3, T4 and TSH values identical (to the decimal points) to that of a test done on 13.08.2013 at the same hospital. After looking at both of those reports closely, I realised the new report that they gave me on 20.02.2014 was the same as 13.08.2013.
Yesterday (21.02), upon bringing this to the notice of the lab assistant, Ashwini, she said she never received the blood sample from the ICU.
Hence, not only have they not done the test, they have actually collected money for it and to top it all, gave me a report done six months ago.
Had I not spotted the error, my mother would’ve continued the higher dosage till either she had more complications or till the next TSH test. Any minor variation in dosage or make of any medicine is having adverse effect on her because of her other ailments.
My entire family goes to Yashomati. I have recommended so many friends too. Tell me one good reason why I shouldn’t do exactly the opposite now? Hence, this post.
Saurabh, the COO of Yashomati did listen to me patiently and refunded the Rs. 900 for the TSH test and told me to send him a detailed mail to take action against whoever is responsible. He has been very co-operative in person and I give him credit for that. I have sent him the detailed mail explaining this and am awaiting a reply.
Initially I thought I will wait for his response before deciding to post this. But then again, what difference does that make? Will that undo the error? Will that fix what this could’ve potentially done to my mother? I think everyone should know such horrid errors takes place and they risk the lives of many.
I don’t feel good sharing my family’s health details in public, but this just had to be done. To save people who read this from going to such irresponsible hospitals.
I intend to update this once I hear from them.
Until then, take care. No, really.
And do share this on your social networks.
Update: 25.02.2014 – 1400 hrs.
Here’s the update from the COO and their “Manager-Quality assurance and strategic planning”. Don’t really buy their version. Also, we got my mother’s TSH checked at Thyrocare today and it was 1.68. Not even close to the 3.53 that they are claiming done within less than a week. If every hospital blames the other for their reports being wrong, then god save us. Justified or not, these are the facts for any of you reading this. Will leave it for your judgement.
As promised earlier, I have taken appropriate action for the same so that such mistakes will never happen in our system again. I again thank you very much for your kind cooperation.
Chief Operating Officer
Thank you for updating us about this issue.
I feel very sorry for all the inconvenience which is caused to the patient.
I did a detailed enquiry about this issue.
– It was a lack of coordination among our staff and the system failure.
– Technician should have checked the date of report before giving it to patient attenders and IP report should not be directly given to patient instead they should go back to the floor where patient was admitted and staff nurse should give written request to lab for pending report mentioning date of admission and lab request number.
– Now the TSH has been repated and the report is 3.53
– We have taken corrective action against all the staffs involved. And also we have strengthened the system to make sure that this should not be repeated to any one in future.
– Regarding unnecessary investigation what claimed by patient attenders, I spoke with ICU doctors where all these investigations were done in outside laboratory and doctor had doubt on outside report. Because outside lab report showed decreased sodium but in our laboratory it was normal, so they have repeated all those investigation to make sure that patient should be treated well with correct report.